Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are CapiFlex Payments Services Limited Our address is 1 Ademiluyi Close, Kongi, New Bodija, Ibadan Oyo. You can contact us by post at the above address, by email at support@capiflex.ng or by telephone on +2347047707440

The contact details of our Data Protection Officer are:

Name: Febisara Hassan

Email address: f.hassan@capitalsage.ng

Postal address: 1 Ademiluyi Close, Kongi, New Bodija, Ibadan Oyo

Telephone number: +2348135512660

How we use your information

When you use our website

COOKIE NAME PURPOSE FURTHER INFORMATION
sagecloud_session Stores authentication token for a user session. Token expires after 15 minutes of no action from the user.
XSRF-TOKEN Stores CSRF token that is automatically generated for each logged in user. This token is used to verify that the authenticated user is actually the person making the requests to the application. It is a security measure against Cross-Site Scripting attacks.

Table 1: Cookies (strictly necessary)

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed. Your enquiry information is not shared with a third party except when absolutely required for the resolution of issues. They are used to respond to your enquiries in order to serve you better.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for one year, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

When you are funding your wallet from the use of our website

When you fund your wallet from the use of our websites, we ask you for your credit card information.

We will use your information to process your funding request and fund your wallet for the processing of your transactions. We will also send you a notification via text and we may use your telephone number to contact you regarding your wallet funding.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you.

Your information is stored not stored on our website.

We do not use the information you provide to make any automated decisions that might affect you.

Other types of transactions via our website

No other transactions apart from API requests, take place on the website.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Data Protection Commission via their website at dataprotection.ie or write to them at:

National Information Technology Development Agency (NITDA)

No. 28, Port Harcourt Crescent,

Off Gimbiya Street,

P.M.B 564, Area 11 Garki,

Abuja,

Nigeria

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.